Terms and Conditions

Welcome to Windsor Hotel and Resort ! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, you accept these terms. If you do not agree, please do not use our website.

1. General Terms

1.1 These Terms and Conditions apply to all visitors, users, and customers of our hotel website.

1.2 We reserve the right to update, modify, or change these terms at any time without prior notice.

1.3 Your continued use of our website constitutes acceptance of the updated terms.

2. Reservations and Bookings

2.1 All reservations are subject to availability and confirmation.

2.2 To secure a booking, a valid payment method is required at the time of reservation.

2.3 Cancellation policies vary based on the type of booking and will be detailed during the reservation process.

2.4 No-shows or late cancellations may be subject to charges as per our cancellation policy.

3. Payment and Charges

3.1 All prices are quoted in Bangladeshi Taka (BDT) and may include applicable taxes and service charges.

3.2 Additional charges for extra services (e.g., minibar, spa, room service) will be billed separately.

3.3 The hotel reserves the right to pre-authorize credit cards before arrival.

4. Guest Responsibilities

4.1 Guests must comply with all hotel policies, including check-in and check-out times, safety regulations, and conduct guidelines.

4.2 Any damage caused to hotel property by guests will be charged accordingly.

4.3 Illegal activities within the hotel premises are strictly prohibited.

5. Website Usage

5.1 The content on our website is for informational purposes only and may be subject to change without notice.

5.2 Unauthorized use of the website, including hacking or data breaches, is strictly prohibited.

5.3 We are not responsible for any third-party websites linked from our website.

6. Privacy Policy

6.1 We respect your privacy and handle personal data in accordance with our Privacy Policy.

6.2 By using our website and services, you consent to our collection and use of personal information.

7. Liability Disclaimer

7.1 The hotel is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or services.

7.2 We are not responsible for any lost, stolen, or damaged belongings during your stay.

7.3 The hotel reserves the right to refuse service to anyone violating these Terms and Conditions.

8. Governing Law

8.1 These Terms and Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

8.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sylhet, Bangladesh.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.